Kate Edwards is an ICE graduate

Kate Edwards

Founder & Visionary, Kate Edwards & Company
Kate Edwards & Company
New York, NY

Service is about making an impact on another person and make their life better.


Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career. An accomplished speaker and educator, Kate has been chosen to present her ideas at conferences and meetings hosted by regional associations, global companies and national organizations. Kate is also an instructor at ICE in Manhattan and a Fellow of the Culinary Institute of America. You can view videos of her table service and leadership classes on Typsy.com and her customer service courses on the CreativeLive website. In 2016 Kate published her first book, Hello! And Every Little Thing That Matters (Palgrave Macmillan); the customer service book that will transform your business and improve your brand. Kate and her chef husband reside in New York City.


  • Institute of Culinary Education, Culinary Management

Work History

  • Maitre D', Per Se, 2004-2006
  • Maitre D', Balthazar, 1997-2004

Specialities / Areas of Interest

  • Customer Service
  • Leadership
  • Executive Coaching
  • Restaurant Openings
  • Operations
  • Educator
  • Brand Articulation
  • Concept Development

Courses Taught

  • Culinary Management


  • Hello! And Every Little Thing That Matters, Palgrave Macmillan, 2016
  • The Emoticon-ing of Customer Service, Medium, 2016
  • 5 Meaningful Ways to Improve Your Customer Service in Q4, Beauty Matter, 2016
  • Stop Being Nice: Channel Your Outrage, Medium, 2016
  • Sisters, Service and Sales, ThoughtLEADERS, LLC, 2016

Affiliations & Memberships

  • WCR, USA
  • Fellow of the CIA, USA
  • ICF, USA