Student Complaint/Grievance Procedure

ICE encourages students to bring all complaints or grievances about school-related situations to its attention. All complaints will be promptly and fully investigated. The process explained in the catalog and student handbook is designed to provide a forum for students to address their dissatisfaction with the application of school policies or with interactions with staff, faculty, administrators or other students.

Disclosure for Connecticut residents enrolled in distance education through ICE’s Pasadena campus:

Before contacting the State of Connecticut Office of Higher Education, you must first exhaust ICE’s internal grievance or complaint procedures. These policies are published in the school’s catalog, student handbook and posted on the website.

Once you have pursued your concerns using ICE’s dispute resolution procedures, and have not reached a mutually agreeable resolution, you may proceed with filing a formal complaint with the State of Connecticut’s Office of Higher Education: http://www.ctohe.org/StudentComplaints.shtml