Eveline Chen has over 20 years of hotel experience. She graduated from New York City Technical with a bachelor's degree in hospitality management. Throughout her college experience, she completed an internship at Disney World focused on the service industry. She has experience in front office for five years at the Southgate Tower Hotel and gained housekeeping knowledge from the opening of the Sofitel Hotel. She is currently the Director of Hotel Operation, she works directly under the general manager and the owner of the Hotel Wolcott while also teaching at ICE.