Eveline Chen has more than 20 years of hotel experience. She graduated from New York City Technical with a bachelor's degree in hospitality management. During her college experience, she completed an internship at Disney World focused on the service industry. She has five years of front office experience from the Southgate Tower Hotel and gained housekeeping knowledge from the opening of the Sofitel Hotel. Today, she is the director of hotel operations at the Hotel Wolcott while teaching at ICE.