Business Bites Resources

Business Bites Resources: 4 Steps To Cultivating A Better Work Culture

We’ve heard it before, building and maintaining a healthy team is vital to the success of your business. But these days, it seems to be getting harder for businesses to retain their top talent.

With compliance costs increasing alongside ever changing labor laws—like the increase of minimum wage or required anti-harassment training—it can be difficult for businesses to find ways to attract top talent without additional budget to do so. At our most recent Business Bites conversation, one of the questions that continued to resonate with our audience was apart from financial compensation, how can business attract top talent?

Our panelists Dorina Yuen, Associate Director of Human Resources at Union Square Hospitality Group, and Oron Franco, Director of Culinary Operations at Westville Restaurant Group both agreed, money matters, but it’s not the most important thing. The culture of your company is what dictates the longevity and retention of your employees. We asked our panelists to share their best practices for fostering a healthy, safe workplace that allows for employees to grow. Below, check out their advice for hiring, staff development, feedback and compliance!

Hire Well From The Start

When Yuen and Franco reflected on what they look for when hiring, they both agreed—it’s what can’t be taught that’s important. While chopping onions and plating to a restaurant’s specifications can all be learned, the intangibles that a potential employee demonstrates during an interview is what truly matters. Both Yuen and Franco agree that these are the things to look for when you’re interviewing someone:

  1. Do they demonstrate an entrepreneurial spirit?
  2. Are they ambitious?
  3. Do they take initiative?
  4. Will they go out of their way to find solutions and do the right thing when no one is looking?

It’s all about finding the person that can and will versus someone who can, but won’t.

Invest In Your Employees

The age old saying is true—it’s less costly for your business if you invest in your employees, rather than trying to find new talent elsewhere. Use the resources around your business to create a staff development program that can educate and inspire your employees. For instance, the vendors that you work with can become the perfect resource to provide workshops and skills building opportunities for your staff. The same goes for your managers! You’ve hired them for a reason, most likely because they’re subject matter experts in an area key to your industry, so use their expertise to teach your employees and allow them to grow.

Create A Culture of Feedback

Employees crave recognition in the workplace and developing a culture that promotes feedback is imperative to the well-being of your employees. Feedback should be a two way street. The first step is to schedule quarterly, bi-annual, or annual one-on-one meetings with your employees to discuss their growth within the business and provide them with observations on where they excel, as well as areas for improvement. In addition, it’s important to encourage your employees to provide you with feedback about the business, operations, etc which is valuable to improving the culture of your organization. It shows your employees that you’re open to hearing their thoughts and that you value their opinions.

Take Compliance Seriously

Not only should you invest in being compliant because it’s the law, but taking compliance seriously shows your employees that you care. By investing in compliance measures, your employees will feel safe, which will cultivate a healthy environment to work in. You should also remember that as a chef and restaurateur, it’s impossible to know it all. Consult with experts to stay up to date on the ever-evolving world of compliance.

Building a better culture for your restaurant or food business will help to ensure the longevity of your business. By hiring well from the start, investing in your employees, developing a culture of feedback, and staying up to date on the latest in compliance, you’ll be on your way to building a business that your employees can feel proud to work at. Plus, when they leave for their next opportunity—and they should if they’re talented and deserving—they’ll be great representatives for your business to find the next talent. Remember, your previous employees are a reflection of your business and can be your greatest asset in attracting top talent!


This blog post was originally published by the International Culinary Center (ICC), founded as The French Culinary Institute (FCI). In 2020, ICE and ICC came together on one strong and dynamic national platform at ICE's campuses in New York City and Los Angeles. Explore your culinary education where the legacy lives on.

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