Account Receivables/Collections



New York

Position Summary

The Account Receivable/Collections employee communicates directly with students and parents regarding their financing responsibilities. The Account Receivable/Collections employee's responsibilities include but are not limited to billing, Accounts Receivable collection, and updating various reports. The Account Receivable/Collections works in cooperation with other departments such as Admissions and Financial Aid in order to facilitate the student enrollment process and all other aspects of student financing.

Duties and Responsibilities

  1. Contact students regarding past-due payments.
  2. Communicate with Admissions and Financial Aid Departments to facilitate the enrollment process.
    • Process checks and credit card payments for deposit from students, parents or miscellaneous agencies on a daily basis.
  3. Reporting (internal, federal, state)
    • Provide reports to an outside Default Management firm on a monthly basis to facilitate the contacting of students in default.
    • Prepare additional monthly reports in Excel.
  4. Processing all student transactions
    • Review posting of student payments from all sources.
    • Bill new classes and review associated paperwork
    • Prepare Financial Aid and Student Account reports to monitor Accounts Receivable
  5. Communicate directly with students and parents on all aspects of tuition financing/payments/refunds, etc.
    • Communicate with students regarding all aspects of their payments/balances/refunds/funding as needed.
    • Prepare delinquent student accounts to be sent to the collections agency.
  6. Additional duties and responsibilities as assigned.


  • High school diploma or higher is required.
  • One year minimum of working experience with Financial Aid and/or Bursar preferred.
  • Excellent verbal and written communication skills.
  • Demonstrated customer service mindset.

Working Conditions

Office work

Physical Requirements


Direct Reports


To Apply:
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The Institute of Culinary Education (ICE) is one of the largest and most diverse culinary schools in the world with campuses in New York and Los Angeles. Established in 1975, ICE offers award-winning six to 13-month career training programs in Culinary Arts, Pastry & Baking Arts, Health-Supportive Culinary Arts, Restaurant & Culinary Management and Hotel & Hospitality Management and continuing education programs in Artisan Bread Baking and the Art of Cake Decorating — with more than 14,000 successful alumni, many of whom are leaders in the industry. ICE also offers professional development for culinary professionals, hosts more than 500 special events each year and is home to one of the world’s largest recreational cooking, baking and beverage programs with 26,000 students annually. ICE’s 74,000-square-foot, cutting-edge campus in New York City and 38,000-square-foot Los Angeles campus were designed for inspiration, creativity and community. Visit us at, watch our videos on YouTube at, or join the conversation on Twitter, Instagram and Facebook at @iceculinary to find your culinary voice™.

The Institute of Culinary Education is an equal opportunity employer.